Initial analysis and findings

What are the industry toolkit for reducing messaging fraud and scams ?

Can voice solutions be leveraged to reduce messaging spam ?

Challenges

• Disparate regulatory treatment of business messaging around the world
• Introduction of Rich Communications Service (RCS & RBM) bringing opportunities and some challenges
• Shift from carrier-operated messaging services to OTT
• Encryption – impacts to spam mitigation and lawful interception.

Recommendations

• Education and greater industry collaboration and alignment of tools and best practices are needed.
• Increase harmonization in the messaging ecosystem and regulatory action around the globe

Status: draft white paper, spam/scam mitigation tools, input from 1C industry and regulatory surveys; initial meeting with GIRAF

Future focus

• Guidance/best practices on inbound international messaging
• National Brand or Campaign Registries for Business Messaging and international cooperation.
• Trusted or verified messaging